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hbspt.cta._relativeUrls=true;hbspt.cta.load(2290828, '328dcf4b-8cce-48e9-8b94-0a91b469240a', {}); GCS has an seasoned, contact center centric management team. From insurance to healthcare, tech support to security, we ensure agents deliver on the customer experience while meeting all compliance requirements. SHRM Endorsed Customer Service Certification, Omnichannel Experience tracks Customer History, Data Analytics improve program and decision making, Workforce Management scheduling to match demand. GCS’ business strategy centers on: • Developing a consultative relationship with its clients; applying its expertise in not only call center … Continuum Global Solutions customer care services and call centers have been embraced by top companies worldwide. Great customer service begins with friendly and helpful people. We even have it available on-line or licensed for your team. GCS Global Callcenter Solutions If you have already put in an application call 719-941-8232 to follow up. Omnichannel options meet the customer in their channel of choice. We can help you discover opportunities while achieving new levels of efficiency through new tactics, technologies, better resource management, and process improvement. Watch the video on delivering Customer Service Sanity. Learn about GCS culture, salaries, benefits, work-life balance, management, job security, and more. We understand, - Contractor of turn-key call centers and back office services, - Staff training that delivers consistent customer service, - Technology, channel and self-service integration, GCS is the industry leader in managed contact centers for good reason. GCS can help you with regulatory and data security risks as well. We understand human communications and how to help agents communicate with your customers. Our proprietary approach to hiring, training, and teamwork delivers performance that adds value to your company. Target agent selection and the daily training and coaching provides exceptional customer support and service. Our Fortune-500 clients rely on our vast expertise in customer care management. Training is done before a project or campaign starts, but we don’t stop there. GCS is the industry leader in managed contact centers for good reason. We study your company, culture, needs and objectives before offering a solution that fits. GCS …  |  We are ready to deliver visible results for you. Compare pay for popular roles and read about the team’s work-life balance. We take pride in creating American jobs, providing ethical services, and always ensuring that we call in a respectful manner compliant with all national and local do call … Global Callcenter Solutions (GCS) aims to create value for clients by building and managing world-class customized call center solutions based upon a highly qualified workforce, best-in-class call center … Global Callcenter Solutions (GCS) aims to create value for clients by building and managing world-class customized call center solutions based upon a highly qualified workforce, best-in-class call center … hbspt.cta._relativeUrls=true;hbspt.cta.load(2290828, '849469e9-dade-4a38-b6ca-2fc0a47db33b', {}); Whether in your center or ours, let us assemble a team that is a true extension of your dedication to the customer. Our agents become your subject matter experts. Come join our team and be part of a people-first culture. I understand that the employer may request an investigative consumer report from a consumer reporting agency. Our F.E.E.D program provides daily feedback to agents and is unique in its coaching and learning approach. At GCS, we are customer service professionals. Find out what works well at Global Call Center Solutions from the people who know best. Former Employee - Call Center Representative ... Glassdoor has 12 GCS Global Callcenter Solutions (CO) reviews submitted anonymously by GCS Global Callcenter Solutions (CO) employees. Copyright © 2020 GCS Agents Terms of Use. Workforce management and flexible scheduling, GCS manages the thousands of inputs required to find, train, staff and manage your outsource team. Whatever your customer contact needs, GCS has the expertise to help you. Our agents … Uncover why GLOBAL … Take the next step. hbspt.cta._relativeUrls=true;hbspt.cta.load(2290828, '573a8cc4-a110-4ced-9bd8-7dd1908f239e', {}); GCS knows people, but we also know process. GCS serves Fortune 500 clients with third party telephone based services and is located in Pueblo, Colorado. We understand process and how to manage to consistently to get the results you need - with every interaction. Find out what works well at Global Contact Services from the people who know best. We tailor call center and contact center processes to meet your company culture, needs, and business goals. Reviews from GCS employees about working as a Call Center Representative at GCS. GCS manages the thousands of inputs required to find, train, staff and manage your outsource team. A free inside look at GCS Global Callcenter Solutions (CO) salary trends based on 9 salaries wages for 6 jobs at GCS Global Callcenter Solutions (CO). The pay is okay as long as you make into work and do what you have to do like with any other employer. Together, we can explore multiple contact channels, technology integration, and technology options. Often we simply improve the use of the tools you already have. Global Contact Services was founded to give businesses an alternative to the traditional call center outsourcing companies. Privacy Policy Read employee reviews and ratings on Glassdoor to decide if GCS Global Callcenter Solutions (CO… This report may include information as to my character, reputation, p Continuum customer care and call center … Let’s talk! Call on us to handle all your contact center operations or invite us in to train your staff and improve your back office processes.  |  We make sure that it isn’t YOU outsourcing your call center to us – it’s GCS running YOUR call center … Having an on-going coaching and feedback is a winning strategy for continuous improvement - everyday. GCS is an expert in contact centers, but we don’t try to push a readymade solution on you. Employees get to practice what they learn. We design a workflow that emphasizes your unique talents while meeting your performance goals. Salaries posted anonymously by GCS Global Callcenter Solutions (CO… Uncover why Global … The training approach is time and cost-effective. We start with careful defining the right skill set and attitude for your program. Both in the classroom and during nesting activities. At GCS we believe our success comes from the quality of people in our organization. You get paid good to sit there and do nothing for hours and sometimes half … Our proprietary approach to hiring, training, and teamwork delivers performance that adds value to your company. Let us help your company improve your center in all phases of operations. GCS can help your customer service and contact center efforts succeed by hiring people who fit your company, training them for success and managing them for performance. If you have never applied with us before you can Apply online with the listed link below or come in to our office at 224 W. 2nd St … We understand human communications and how to help agents communicate with your customers. At GCS, we use proven adult learning strategies to match the agent to their style of learning. Compare pay for popular roles and read about the team’s work-life balance. Organizations, like people, are unique. This is the GCS Global Callcenter Solutions (CO) company profile. GCS is the agile business services partner that companies need in this digital world. Find out what works well at GLOBAL CALLCENTER SOLUTIONS from the people who know best. Outsourcing should be INVISIBLE to your customers. hbspt.cta._relativeUrls=true;hbspt.cta.load(2290828, '27ff4754-4ac4-4cb9-90e0-1ff9f0d1164a', {}); Having the right training and education makes it easy for agents to deliver top performance. Global Callcenter Solutions (GCS) provides its customers support options covering the full customer lifecycle - from customer acquisition to customer care to customer retention. GCS helps you deliver a quality customer contact experience for each customer, every time. We provide ongoing coaching and support to develop employees and provide continuous customer service improvement. GCS strives to provide a comfortable, positive environment, in depth training, knowledgeable supervisors and managers, and … We minimize idle staff at, Having the right training and education makes it easy for agents to deliver top performance. Having an on-going coaching and feedback is a winning strategy for continuous improvement -. Whether you want help handling calls, completing back office tasks, or building your next center GCS is your all-in-one outsourcing solution. At GCS, we are customer service professionals. Telemarketing Services in Pueblo, CO. See BBB rating, reviews, complaints, request a quote & more. Our customer service centers … Our Workforce Management team uses forecasts and historical data to adjust staffing and schedules to match the team to your demand. GCS security with the aid of security assessment, the team of assessors can prove that crucial security standards and controls are combined into the composition as well as the implementation of the plan, … We offer domestic and near-shore contact centers producing above average results with scalable capacity.  |  Our effectiveness with people and efficiency with the process adds up to real value for you. Global Callcenter Solutions, 225 West 2nd Street, Pueblo, CO, 81003, United States jwoods@gcswww.com GCS makes your contact center great with effective human capital management. The program is SHRM certified and endorsed by call center organizations. Not That. Together we can discuss next steps. GCS Global Callcenter Solutions - 224 W 2nd ST., Pueblo, Colorado 81003 - Rated 3.8 based on 20 Reviews "I enjoy the time spent here. Share your challenges with us. We represent YOU to your customers. Managing contact center staff is a multifaceted challenge. By using a mix of people, process and systems, we blend together a program that reflects your company values and meets your needs. - Contractor of turn-key call centers and back office services- Staff training that delivers consistent customer service- Technology, channel and self-service integration. Our program includes our proprietary training program that focuses on soft skills and empathy. These traditional players treat contact center services like a commodity, and accept high attrition, low skill levels and mediocre service as a necessary evil of contact centers. Call on us to handle all your contact center operations or invite us in to train your staff and improve your back office processes. BBB accredited since 7/16/2007. Our training style is packed with activities and designed to mimic real-world scenarios and impart your company culture. We offer turnkey solutions, which encompass contact center deployment, operation, staffing, and management services. Agents are grouped in teams and inspired by dedicated Team Leaders. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Plus, we offer multiple … Our Workforce Management team uses forecasts and historical data to adjust staffing and schedules to match the team to your demand. GC Services is the largest privately-held outsourcing provider of call center management and collection agency services in North America. Ready for an upgrade, but want what works, not just shiny new stuff? Glassdoor gives you an inside look at what it's like to work at GCS Global Callcenter Solutions (CO), including salaries, reviews, office photos, and more. At GCS, we have the experience to handle it. Workforce management and flexible scheduling ensures sure someone is available to take the call.  |  Whether you want help handling calls, completing, Agents are grouped in teams and inspired by dedicated Team Leaders. They give you great hours. Privacy Policy We offer domestic and near-shore contact centers producing above average results with scalable capacity. For over 5 years, GCS, the global leader in customer experience management, has been connecting customers with the world’s most successful companies.. GCS … We minimize idle staff at low demand and staff up to meet the peaks. Compare pay for popular roles and read about the team’s work-life balance. Most of the time” (™) contains the essential building blocks of customer service. We have the knowledge and expertise to handle all your customer contact needs. Our hub-and-spoke model provides cost-effective models for most types of programs. “Say This. We get it. Put our experience to work for you! All content is posted anonymously by employees working at GCS Global Callcenter Solutions (CO). Let's discuss your specific needs. Uncover why Global Call Center … Then we recruit and select the agents that fit. Terms of Use. As a non-collections call center, negativity from customers is minimal. We have the knowledge and expertise to handle all your customer contact needs. GCS is YOUR Contact Center Solution GCS has an seasoned, contact center centric management team. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. We represent YOU to your customers. We provide call center solutions. Experience the difference that hiring an experienced contact center … Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Copyright © 2020 GCS Agents Omnichannel options meet the customer in their channel of choice. Experience the difference that hiring an experienced contact center company makes in your operations and performance. 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